Current Processing Time - 5 Business Days
Processing Time - Defined:
Processing time is the time your order is in our hands. Business days are Monday - Friday and do NOT include Saturday/Sunday and all US Holidays. Your order will ship by the 6th business day. If you place your order on a non-business day or on a holiday, your order will be considered accepted on the following business day and will then begin the 5 day processing schedule.
We honor the following US Holidays:
New Year's Eve, New Year's Day, Independence Day (July 3 - 5), Labor Day, Thanksgiving (Thursday & Friday), Christmas Eve, Christmas Day, and all United States Post Office Holidays.
Shipping time is in addition to processing time. We cannot be held liable for any courier delays. Once your package is in the possession of the courier, we have no control over it. If you are experiencing courier delays, please contact your local UPS or USPS office for help.
At the Hive, every product is hand poured and made to order. While processing times can be frustrating, we can assure you that our products are worth the wait.
We kindly ask for your patience. Please refrain from messaging regarding your order status if your order is within the normal processing time. If you are experiencing a delay that is longer than expected, please contact us at firstname.lastname@example.org.
Examples of Processing Times:
Orders Placed Monday:
Processing Day 1 - Tuesday
Processing Day 2 - Wednesday
Processing Day 3 - Thursday
Processing Day 4 - Friday
Processing Day 5 - Monday
Shipping Day - Tuesday
Orders Placed on Saturday/Sunday or Holidays
Order Accepted: Following BUSINESS Day
Processing times then follow the schedule in the first example