Current Processing Time: 2 - 5 Business Days
Processing Time - Defined:
Processing time is the time your order is in our hands. Business days are Monday - Friday and does not include Saturday/Sunday and all US/Federal Holidays. Your order will ship by the 6th business day. If you place your order on a non-business day or on a holiday, your order will be considered accepted on the following business day and will then begin the processing schedule.
We honor the following US Holidays:
New Year's Eve, New Year's Day, Independence Day (July 3 - 5), Labor Day, Thanksgiving (Thursday & Friday), Christmas Eve, Christmas Day, and all Federal Holidays.
Shipping time is in addition to processing time. We cannot be held liable for any courier delays. If you are experiencing courier delays, please contact your local UPS or USPS office for help. Please allow 24 hours for your tracking information to update once you receive a shipping confirmation.
At the Hive, every product is hand poured and made to order. While processing times can be frustrating, we can assure you that our products are worth the wait!
If you are experiencing a delay that is longer than expected, please contact us at info@fromthehivewax.com.
Examples of Processing Times:
Orders Placed Monday on a 5 Business Day Schedule:
Processing Day 1 - Tuesday
Processing Day 2 - Wednesday
Processing Day 3 - Thursday
Processing Day 4 - Friday
Processing Day 5 - Monday
Shipping Day - Tuesday
Orders Placed on Saturday/Sunday or Holidays
Order Accepted: Following Business Day
Processing times then follow the schedule in the first example.